Everyone’s skin is unique! The products we stock are tested and approved by the brands themselves, but results may vary depending on your skin type and sensitivities. We always recommend doing a patch test before trying something new.

Our products are vegetarian-friendly but not fully vegan, as some contain ingredients like beeswax or milk. We carefully select natural and eco-conscious ingredients to ensure safe and effective skincare while minimizing environmental impact. If you’re specifically looking for vegan options, please check the product descriptions where we clearly mention ingredient details.

At the moment, we only ship within New Zealand. International shipping is not available yet, but we’re working on expanding in the future!

Since our products are shipped directly by the individual brands, delivery times can vary. Typically, orders arrive within 6–8 business days. Rural deliveries may take longer than usual. Tracking details (where available) will be provided so you can follow your order.

Delays Disclaimer: Please note that shipping may take longer during holidays, peak seasons, or due to unforeseen courier issues.

The return and refund are only possible if the product is unused, unopened, and in its original packaging. You can request a refund within 6 days of delivery. Refunds aren’t available for used, damaged, or opened items. We are highly focused on maintaining hygiene and product safety for all our customers. You can check our refund policy or drop us a message, and we’ll guide you through the refund process.

Many of our products are formulated with plant-based ingredients and avoid harsh chemicals, fragrances, and known irritants. Some items are labeled specifically as suitable for acne-prone or sensitive skin. We recommend checking the product labels and descriptions carefully before purchase. Since every individual’s skin is different, results may vary, and we suggest doing a patch test first. If you have any concerns or questions, feel free to reach out to us for guidance.