Moody Lemon is a curated clean beauty destination where every product is handpicked for a reason. We bring together high-performing, non-toxic skincare from trusted local and global brands, all held to our standards of ingredient transparency.  

For us, clean means non-toxic, transparent, and intentional. Every product we carry is reviewed for safe, clearly disclosed ingredients and produced by brands that respect both people and the planet. We don't feature anything we wouldn't use ourselves.

Yes, always. Cruelty-free practices are a non-negotiable part of our brand standards, not a bonus feature. Every single product on Moody Lemon is cruelty-free, and we hold every brand we partner with to that same commitment without exception.

We've built a personalised skin quiz to help. Head to our Quiz section, answer a few questions about your skin, and receive product recommendations tailored to your skin type and concerns. If you'd like a more in-depth consultation, you're welcome to reach out to our team at customersupport@moodylemon.com. We're happy to help you find what your skin needs.

We accept the following payment methods at checkout:

• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay
• Shop Pay
• UnionPay

All transactions are processed securely. We do not offer Cash on Delivery (COD); payment is required in full at the time of purchase.

Each brand featured on Moody Lemon has been reviewed with the following criteria in mind: 

• Cruelty-free practices
• Ethical and responsible manufacturing
• Ingredient transparency and safety verification
• Thoughtful sourcing and eco-conscious packaging
• Efforts to reduce environmental impact throughout the product journey

We verify every ingredient for non-toxicity, safety, and transparent formulation. Because we focus on honest, clean botanicals, our collections are designed to support real-life, shifting skin needs gently. However, we always recommend checking the specific product ingredient list or doing a patch test if you have known allergies.

Currently, we ship to New Zealand and Australia, and we're actually really excited about what's coming next. We’re working hard to increase our reach and hope to ship to more countries around the world very soon. Stay tuned!

Our shipping is transparent with no surprise fees at checkout;

• Flat Rate: We charge a small flat-rate shipping fee per order to help offset standard courier costs.
• Rural Delivery: If you are in a rural or remote area, the customer will be required to pay the additional shipping cost charged by the courier to deliver to your address.
• Multi-Brand Orders: As a curated shop, you can shop from multiple brands at one time without paying separate shipping costs. Our flat fee is standard per order, not per item or per brand.

Orders are typically processed within 3–4 business days. Once dispatched, delivery usually takes 8-10 working days, depending on your location. Customers in rural or remote areas may experience slightly longer delivery windows due to courier routing. If you are from Australia, then it may take 10-12 days to receive your product.

You’ll get a tracking link straight in your email inbox once your order is on its way to our courier partner. You can use this to track your parcel's journey every step of the way, right up to your doorstep.

Moody Lemon does not provide Cash on Delivery (COD) service. All orders must be paid online before we can process and ship to you. Simply browse the store, add your favourite products to the cart, and complete your payment at checkout; it’s that easy! 

We want you to be delighted with every purchase. If you received a damaged, defective, or wrong item, please email us at customersupport@moodylemon.com with your order information and clear images or a short video of the product as received. You can show any visible damage, broken seals, or anything that doesn’t look right. Our team will review your request and get back to you quickly to help you resolve the issue.

If you need assistance, want to report an order issue, or have any concern related to website usage, you can email us directly at customercare@moodylemon.com.