Privacy policy

Last Updated: July 17, 2025

Moody Lemon operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience. The website is powered by Shopify, which enables us to provide services to our customers. This privacy policy explains how we collect, use, and disclose your personal information when you use our website https://moodylemon.com, place an order, subscribe to our emails, or otherwise interact with our services(ā€œServicesā€).Ā 

By accessing or using any of our services, you acknowledge that you have read and understood this Privacy Policy.

We want to be clear: We do not sell, rent, or trade your personal data to third parties. Your information is handled with care and kept safe using reasonable security measures.

Personal Information We Collect

When we use the term ā€œpersonal informationā€, we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following types of personal information, depending on your interaction with our services and applicable laws:

  • Contact Information: Name, email address, phone number, billing/shipping address.
  • Payment information: Payment method, transaction details (processed securely via Shopify or its payment partners as shopify follows PCI compliance to secure your transaction details).
  • Account Data: Login credentials, preferences, order history.
  • Device and Usage Data: IP address, browser type, device info, pages visited, time spent, and other analytical data.
  • Marketing Preferences: Subscription status, responses to campaigns, opt-in consent (if given).
  • Communication History: Messages or inquiries submitted via contact forms or email.

How We Collect Information

We collect personal information from the following sources:

  • Directly from you: When you place an order, contact us, create an account, or subscribe to our emails.
  • Automatically: Via cookies, tracking scripts, and analytics tools.
  • From otherĀ  third-party tools:Ā Google Analytics, Meta Pixel to give you personalised shopping experience.Ā 

How We Use Your Information

We use your personal information to:

  • Fulfill your orders and deliver products
  • Manage your account and preferences
  • Provide customer support
  • Improve, customize, and secure our Services
  • Analyze site usage to improve performance and functionality
  • Send updates, promotions, or newsletters (only if you opt-in)
  • Show personalized ads on our site and on third-party platforms (if applicable)
  • Comply with legal and regulatory requirements

Disclosure of Personal Information

We may share your personal information:

  • With Shopify, which powers our store and processes your data as a service provider
  • With service providers (e.g., delivery, payment processing, analytics, customer support)
  • With marketing partners like Google, Meta (Facebook), and MailerLite for advertising and communications
  • When legally required or in connection with legal processes

Note: Your data may be processed outside your country of residence, including in the United States, Canada, or other regions where Shopify and our service providers operate.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Save your preferences (like selected country and currency)
  • Track site usage and performance
  • Deliver targeted advertisements
  • Secure forms with tools like Google reCAPTCHA

You can manage cookies in your browser settings. Disabling them may limit certain site functions.

Data Security and Retention

We use appropriate technical and organizational measures to protect your data. However, no system is completely secure. We encourage you to safeguard your credentials.

We retain your information for as long as needed to:

  • Provide services to you
  • Comply with legal requirements
  • Resolve disputes and enforce policies

Your Rights

Depending on your location (e.g., New Zealand, Australia, India, EU/UK), you may have rights to:

  • Access or correct your data
  • Delete your personal information
  • Object to or restrict processing
  • Receive a copy of your data
  • Withdraw marketing consent (via unsubscribe link in emails)

To exercise any of these rights, contact us at hello@moodylemon.com.

We may request verification of your identity before processing requests. We will not discriminate against you for exercising your privacy rights.

Childrenā€™s Privacy

Our Services are not directed at children under the age of majority in your region. We do not knowingly collect data from minors. If you believe a child has submitted personal data, contact us for removal.

International Transfers

Your information may be transferred to and processed in countries other than your own. Where required, we use appropriate legal mechanisms, such as Standard Contractual Clauses, to protect your data.

Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal obligations. Weā€™ll update the ā€œLast Updatedā€ date and notify you where required.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out:

šŸ“§ Email: hello@moodylemon.com

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